At TripleNorth (“TripleNorth,” “we,” “our,” or “us”), we strive to provide high-quality educational consulting, student pathway, university partnership, and advisory services. This Refund and Cancellation Policy outlines the terms governing cancellations and refunds for services purchased through our website or directly from TripleNorth.
1. Scope
This Policy applies to:
- Student counseling services
- Study abroad advisory services
- Application support services
- University pathway programs
- Professional development programs
- Workshops, webinars, and events
- Institutional consulting and partnership services
- Any other paid services offered by TripleNorth
2. Cancellation by the Client
A. Counseling and Advisory Services
Cancellation requests submitted:
- At least 7 days before the scheduled service: Eligible for a full refund, less any payment processing charges.
- Between 3 and 7 days before the scheduled service: Eligible for a 50% refund.
- Within 72 hours of the scheduled service: No refund will be provided.
B. Workshops, Webinars, and Events
- Cancellation at least 7 days before the event: Full refund less processing fees.
- Cancellation within 7 days of the event: No refund.
- Registered participants may request a transfer of registration to another participant, subject to approval by TripleNorth.
C. Institutional Advisory and Consulting Engagements
Cancellation of consulting or advisory assignments shall be governed by the terms specified in the applicable engagement agreement or contract.
Where no separate agreement exists:
- Services already delivered are non-refundable.
- Work completed prior to cancellation will be invoiced and payable.
- Prepaid amounts for undelivered services may be refunded at TripleNorth’s discretion.
3. Student Application and University Placement Services
Fees paid for:
- Application review
- Documentation assistance
- University shortlisting
- Admission support
- Interview preparation
- Credential evaluation
are generally non-refundable once services have commenced.
Refunds will not be issued:
- If a student chooses not to proceed with an application.
- If admission is denied by an institution.
- If scholarship applications are unsuccessful.
- If visa applications are denied.
- If program intake deadlines are missed by the student.
- If a student withdraws after work has commenced.
4. No Guarantee of Outcomes
TripleNorth provides advisory and facilitation services only.
Refunds shall not be granted based on:
- University admission decisions
- Scholarship decisions
- Visa approval or rejection
- Employment outcomes
- Academic performance
- Changes in university policies or government regulations
TripleNorth does not guarantee admission, scholarships, visas, internships, or employment opportunities.
5. Cancellation by TripleNorth
TripleNorth reserves the right to cancel, postpone, reschedule, or modify services, programs, workshops, webinars, or events due to circumstances beyond our reasonable control.
In such cases, TripleNorth may offer:
- Rescheduling of services;
- Service credits;
- Substitute services; or
- A full or partial refund, as determined by TripleNorth.
6. Refund Processing
Approved refunds will:
- Be processed using the original payment method whenever possible.
- Be initiated within 15 business days of approval.
- Exclude payment gateway, banking, foreign exchange, administrative, or transaction fees where applicable.
Actual credit timelines may depend on banking and payment service providers.
7. Requesting a Cancellation or Refund
All cancellation or refund requests must be submitted in writing to:
TripleNorth
Email: info@triplenorth.in
The request should include:
- Full name
- Contact details
- Service purchased
- Payment reference number
- Reason for cancellation or refund request
TripleNorth may request supporting documentation before evaluating a refund request.
8. Exceptional Circumstances
Refund requests arising from serious medical conditions, family emergencies, or other exceptional circumstances may be reviewed on a case-by-case basis at the sole discretion of TripleNorth.
Approval of such requests is not guaranteed.
9. Policy Updates
TripleNorth reserves the right to modify this Refund and Cancellation Policy at any time. Any updates will be published on this page with a revised effective date.
Contact Information
TripleNorth
Email: info@triplenorth.in
Website: www.triplenorth.in